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Saudi Mall Ice Cream Vending Machine Case: How Haloo Helps Overseas Customers Complete Equipment Delivery

2026-09-21

Recently, a customer from Saudi Arabia purchased a transparent glass ice cream vending machine from Haloo, planning to deploy it in shopping malls for unmanned ice cream sales.

For customers, this is not simply purchasing a device. Due to the fact that the machine ultimately needs to be put into actual operation in the mall, customers pay special attention to the display effect, production progress, overall completion status, and final testing before shipment during the procurement process.

Haloo continues to promote equipment production around these practical needs and synchronizes order progress through photos, videos, and other means to provide customers with a clearer delivery process.

Transparent Glass Design, More Suitable for Commercial Environments In Shopping Malls

The customer has chosen the Haloo transparent glass ice cream vending machine this time.

Compared to ordinary enclosed devices, transparent glass design allows consumers to more intuitively see the inside of the machine and the ice cream making process. For high traffic scenarios such as shopping malls, equipment not only serves the sales function, but also creates a certain visual display effect, helping to attract more consumers.

The whole machine adopts an ice cream themed exterior design, combined with automatic production and self-service purchasing mode, which is more in line with the consumption environment of shopping malls, commercial complexes, entertainment and leisure places, etc.

In actual use, consumers can complete the operation on their own, and the machine automatically produces and completes the cup, taking about 18 seconds to complete the cup, which can meet the needs of rapid consumption.

In addition, the device has a raw material capacity of about 15L and supports automatic cleaning function, which not only reduces repetitive manual operations but also provides convenience for daily commercial operations.

Haloo ice cream vending machine real-life photo

Customers Are Not Only Concerned About the Product, But Also About the Production Progress

For overseas customers, there is often a long period of time between the completion of equipment production in Chinese factories and the actual arrival at the destination. Therefore, the customer is very eager to know where the order is going.

After seeing the machine photos and production videos provided by Haloo, the Saudi client expressed satisfaction with the appearance and production progress of the equipment, and further requested to see the fully assembled machine and final testing video before August 10th.

This demand reflects a practical pain point in overseas equipment procurement:

Cross overseas customers may not necessarily be able to be present at the factory site, so it is necessary to confirm the equipment status through process information provided by the supplier.

In response to this, Haloo continuously provides feedback to customers on the progress of the machines during the production process. From the completed appearance to the internal structure and assembly status of the equipment, customers can visually see the changes in the machine through pictures and videos.

This timely progress feedback not only allows customers to better grasp the project pace, but also reduces information gaps in cross-border procurement, making customers more confident in order delivery.

Complete Complete Machine Confirmation Before Shipment to Reduce Customer Delivery Uncertainty

For vending machines, 'making' the machine does not necessarily mean that the project is truly completed.

Especially for ice cream vending machines, which involve multiple stages such as refrigeration, automatic production, cup dispensing, and control systems, complete assembly and final testing are crucial steps in the delivery process.

Therefore, Haloo promotes the assembly of the entire machine according to customer needs and arranges final testing, helping customers remotely confirm the equipment status through testing videos.

For overseas customers who are unable to personally inspect the equipment at the factory, this method allows them to have a more intuitive understanding of the final production and operation status before the equipment is shipped, and also facilitates customers to prepare for subsequent site and operation in advance.

Screenshot of chat records between Haloo and Saudi clients

From "Selling Equipment" to "Helping Customers Land Projects"

Although there is only one machine in this Saudi order, throughout the entire cooperation process, Haloo's focus is not only on the equipment itself, but also on the actual application of the customer in the future.

From mall scene matching, to transparent glass appearance selection, to production schedule synchronization, complete machine assembly, and final testing confirmation, Haloo continues to push orders around customers' actual needs.

For overseas customers, whether a vending machine can ultimately create value depends not only on the product's functionality, but also on the supplier's ability to maintain timely communication during production and delivery, and help customers reduce uncertainty in the procurement process.

Haloo transparent glass ice cream vending machine, based on automated sales, intuitive display, and convenient operation, provides flexible unmanned ice cream sales solutions for commercial scenarios such as shopping malls; At the same time, Haloo also provides continuous support to overseas customers from production to delivery through full process order follow-up.

This is not only the delivery of an ice cream vending machine, but also a demonstration of Haloo's ability to land overseas customer projects.

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