Standardize the requirements for placing vending machines

With the increasing popularity of vending machines, consumers are also facing some problems and pain points while purchasing products conveniently. For example, how should consumers protect their rights when they purchase products that are expired or have quality problems? Which department is responsible for the supervision of vending machine settings and built-in products, and who is in charge of quality and safety? The analysis of consumer complaints from the industrial and commercial departments in many places shows that the complaints around vending machines mainly have the following problems: one is that the vending machines do not ship or the goods are not in the right version after payment; Third, there are quality problems in the purchased products, such as expired products in the vending machine. However, since vending machines usually do not provide sales vouchers after selling goods, consumers often encounter difficulties in complaining and defending their rights. Previously, there were media reports that after consumers bought expired milk from vending machines, due to difficulty in obtaining evidence, the case of rights protection finally reached a deadlock. The vending machines operated by businesses to sell food are governed by the 'Measures for the Administration of Food Business Permits'. business license. In addition, the applicant should also submit the product qualification certificate of the automatic vending equipment, the specific placement location, the operator's name, address, contact information, and the method of publicizing the food business license. As for the location of the specific machine, the applicant needs to submit the machine's qualification certificate, geographical location map and other materials to the local regulatory authority for recordation. In addition, the food business license must be displayed on the vending machine. Theoretically, there is no blind spot in the supervision of vending machines by relevant departments. However, due to the large number of vending machines, decentralized operations. In addition, compared with stores, the products of vending machines are stored in the machine and are blocked by a layer of glass. It is inconvenient to check and investigate and collect evidence at ordinary times. The operator can only open the vending machine for inspection. These have brought certain difficulties to the supervision work of relevant departments. Vending machines are a new model, and there are no mature regulatory measures yet. The current regulatory model still focuses on pre-approval and supervision, and there are still some shortcomings in the interim and post-event supervision. I hope that relevant departments will pay attention to this and improve relevant regulations. . Facing the large number of vending machines and the characteristics of decentralized operation, it is possible to compile a clear plan for each vending machine.“ID cards, establishment of machine location maps, establishment of risk classification management for different types of food, establishment of supervisory files, establishment and maintenance of business records, inspection records, sharing of internal supervisory information by supervisory departments, etc. Regulatory departments should urge operators to provide corresponding after-sales service. First, take the initiative to indicate the service hotline on the vending machine and ensure smooth communication channels; second, do a good job in the maintenance of the vending machine, and regularly check the machine. Timely repair, to avoid the occurrence of consumer disputes caused by machine failure; the third is to regularly check the goods in the vending machine, to avoid the phenomenon of wrong version of the goods due to manual placement of goods, and to avoid selling deteriorated and damaged goods . At present, most of the vending machines use electronic payment, and every consumption can be recorded, but whether it can record the name, quantity, and information of the vending machine machine consumed is worthy of research and deliberation. In the future, according to the characteristics of vending machines, it is necessary to study and discuss with major electronic payment institutions to improve payment information, make up for shortcomings, and provide a basis for consumer rights protection.

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