How to deal with the vending machine jam in the spring cargo lane

Vending machines, as the main self-service equipment in the unmanned new retail industry, intelligent unmanned retail terminals have been well popularized. Everyone who usually goes out on holidays will find that the current railway stations, bus stations, high-speed rail stations, subway stations, airports and other transportation hubs, as well as campuses, scenic spots, factories, hospitals and other places are basically equipped with vending machines. The current vending machine has powerful functions. In addition to traditional cash payments such as banknotes and coins, it can also support mobile phone scan code payment. In the past two years, Alipay has also teamed up with haloo to launch a new model that can pay with face recognition. The mobile phone allows the vending machine to look at your face to buy things, very tall! Throwing aside the classification of the online payment level, from the perspective of the cargo lane category, the vending machine mainly has the following three cargo lanes: 1. Serpentine cargo lane (S-shaped stacked cargo lane); 2. Spring/track cargo lane; 3. Multi-door lattice cabinet. These cargo lanes have their own advantages and disadvantages. Among them, spring cargo lanes are more common in integrated commodity machines. This kind of cargo lane has a long history of stable quality and low cost, but it also has the problem of high jam rate. Here we will briefly introduce the spring. How to solve the complaint when the cargo is stuck in the cargo lane. After the customer pays on the vending machine, there is a situation that the goods will not be shipped. Although the probability is very low, it is still very maddening in case of encounter. After the card is delivered, the customer will definitely call the complaint number reserved on the vending machine as soon as possible. What would you do if you are the owner or the operator who does not ship the complaint after receiving the payment from the customer? A friend said that the customer is God, and he must go over and solve the problem for the customer right away! NO! NO! I want to say that this is a very inefficient method. You have to cost time in the past, and it is difficult to say whether customers have time to wait for you. A quicker way is to ask the customer to send the transaction order number (all electronic payments must have a unique transaction order number), and then log in to the vending machine management backstage to find out which machine and which cargo lane has the card according to the transaction order number, and then Clear the inventory of the cargo lane and stop using it, and refund the customer at the backend of Alipay or WeChat. Customers can continue to buy goods in other cargo lanes without being affected by the card cargo lane. When you go to the site to replenish the goods tomorrow, pay attention to the cargo lane of the stuck goods, and manually handle it to restore it to normal. Of course, good product matching and placement habits can greatly reduce the card rate of the spring cargo lane, and the addition of infrared light perception technology also allows the system to automatically refund after the payment is not shipped. As a well-known and powerful vending machine manufacturer in the industry, haloo has strong technical research and development capabilities, and supports Ru0026D, OEM, wholesale and retail.

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