Three major complaints about sales opportunities are worthy of attention from operators

Nowadays, all kinds of vending machines have formed a new fashion due to convenient transactions, no manual sales, and no time and place restrictions. Especially in shopping malls, hospitals, airports, subways, park streets and other places with high passenger flow, they can be seen everywhere. However, the convenience has also led to consumer disputes. The analysis of consumer complaints published by the Municipal Administration for Industry and Commerce in September showed that consumer complaints about vending machines have become a new problem. Judging from the situation reported by consumers in September, such complaints mainly have the following problems: First, the vending machine does not ship or the product is not the correct version after payment. For example, Mr. Zhang encountered such a situation. The products he bought on the machine were different from the products he actually obtained; the second was that he did not change or recognize the cash after coin insertion; and the third was that the purchased goods had quality problems, such as Issues such as expiration of goods in the vending machine. The industry and commerce department reminds consumers that since vending machines usually do not provide sales vouchers after selling goods, it is different from traditional daily consumption. Therefore, when there is a problem in the transaction process, it is recommended to choose on-site rights protection, call the operator's service hotline as soon as possible, and collect as much evidence as possible. At the same time, the industry and commerce department also hopes that operators can provide guaranteed after-sales service. The first is to proactively display the service hotline on the vending machine and ensure that the communication channel is unblocked; the second is to do a good job in the maintenance of the vending machine, check the machine regularly, and repair it in time when there is a problem with the machine to avoid consumption due to machine failure The occurrence of disputes; the third is to regularly inspect the products in the vending machine to avoid incorrect product placement due to manual product placement, and to avoid selling spoiled and damaged products. As a vending machine manufacturer, it is recommended that operators buy a new generation of smart vending machines with electronic payment functions. WeChat and Alipay are very popular and very convenient electronic payment methods, and they are also in line with modern people’s buying and payment habits. . Electronic payment has also greatly improved the financial security of the vending machine operation, whether it is collection or refund, it is very fast and convenient. The stability of the operation of the vending machine is also one of the focuses of the operators’ daily attention. Stable and reliable machine performance is the top priority in the Ru0026D and production process. Minimizing the equipment failure rate and timely after-sales service are Our consistent purpose. The above information is provided by beverage vending machines. Please mark the reprint. Previous post: Domestic vending machines may be implanted with facial payment technology