The impact of unmanned vending machine after-sales service on operating profit

The after-sales service of unmanned vending machines has an impact on operating profit. For an intelligent service machine, the unmanned vending machine can provide consumers in daily life with a convenient shopping environment. But as a machine, there will be a certain failure rate, so after-sales service support is essential. After-sales service not only means giving customers a good experience, but also can be used as an important indicator to verify the pros and cons of unmanned vending machine manufacturers. Even if the quality is good, the failure rate of the machine still exists, so how to quickly solve the problems of the merchants has become a matter for many manufacturers to solve. The after-sales service is currently divided into two major aspects, one is to provide daily account opening, product consultation and other information docking, and the other is to deal with after-sales faults. Take the unmanned vending machine in Dongguan as an example. It receives business consultations 24 hours a day. In addition, opening an account after the business purchases is resolved at the first time. There are dedicated docking personnel to contact the business to ensure that the operation can be resolved in the shortest time. Prerequisites. In terms of machine failure maintenance, Dongguan currently has a dedicated after-sales service department, with experienced after-sales engineers connecting with merchants. Video is the main focus, small faults that can be quickly resolved can be connected in real time, and businesses can be guided to complete fault handling through video. If you encounter a more complicated failure, you can give guidance by shooting video according to the actual situation, such as the general situation. If you encounter a failure that the merchant cannot solve, we will arrange a direct door-to-door service to try to ensure the normal operation of the merchant's machine. At present, Dongguan's after-sales service is still being improved, and efforts are being made to improve the level according to the needs of different businesses. As far as the current level of service is concerned, many cooperative businesses are very convinced of the reputation, after all, they will be seen if they do well. I believe that with the joint efforts of merchants and manufacturers, the future vending machine industry will be more prosperous. That's all for today's sharing. If you want to learn more about Guangdong unmanned vending machines, please follow the official website. The author will regularly update relevant industry information for everyone. Previous: Unmanned vending machines enter life to change people's consumption habits Next: Explore what products can be sold by unmanned vending machines