The easier it is to ignore the vending machine operation skills, which can often surprise you!

Since the outbreak of the epidemic this year, self-service vending machines have also ushered in a major outbreak. A large number of vending machines have emerged in stations, airports, hospitals, schools, scenic spots, squares, communities, and bus stations. This convenient and fast shopping method is becoming more and more popular. As an operation manager, how to increase sales while controlling input costs, how to let people choose shopping more independently, and to give customers a high-quality shopping experience, believe that it is very necessary to do a good job in the daily maintenance of vending machines. 1. Insist on checking the out-of-stock rate on the background of the mobile phone regularly, and don't let the out-of-stock affect your sales. The mobile phone has its own product inventory rate, and you can check the sales situation remotely, so you need to check whether the machine is sufficient, which is important for ensuring sales significance. 2. Please check the equipment line regularly and do not let the originally controllable equipment failure affect your operation output. Whether it is a traditional self-service vending machine or a modern self-service vending machine, it is extremely important to check the equipment line regularly. Careful inspection is like regular physical examination, which helps prevent some controllable equipment failures. If the insect bites the wire, if it has not been bitten off, it should be replaced in time to ensure that your machine is in good condition at all times. 3. When choosing the location of the equipment and placing the goods into the machine, please be sure to experience the feeling of the customer firsthand to confirm the customer's perspective when passing through your equipment, and arrange your equipment location and product layout according to the feelings after the experience. Put the location in order to obtain the best operational effect. 4. Spend not much money, but also create their own personalized vending machines. Modern consumers are picky and experiential, so they must make vending not so cold, and design a set of stylish matching stickers to make the machine More conspicuous, this will bring you unexpected gains. 5. Clean the equipment regularly, and never let customers see that your machine is dirty. No one is willing to choose a dirty machine to buy goods, because everyone likes to be clean, especially for eating and drinking. 6. Always learn to add goods when no one is there. No one likes to look at the inside of the machine. The dense wires and various cold components will reduce a lot of consumer desires. If your equipment happens to have not been cleaned for a long time , Then you really have to pay attention. 7. Always remember to engage in promotions at any time, but the price of the promotion is always relative to other products. Always arrange an event product. If other products sell for 5 yuan, then he will sell it for 4 yuan. You will find that when you take turns to do a round of promotions for all the products, your wallet will bulge a bit again. 8. Please be sure to make a round of observation before putting on the vending machine. This observation includes the environment and also includes the configuration and price of the surrounding convenience store goods under the investigation of people. Observe the classification of the surrounding people, white-collar or white-collar workers. worker. After you have done the survey, you can really get your machine with the right'ammunition' to help you make money. 9. Remember to update your product line regularly, keep it good, and look for better ones. There has never been any kind of product that can last forever. Observe at any time and adjust regularly to always ensure that the products in your machine are what the surrounding people need most. . 10. Deal with every customer complaint promptly and patiently. Although they only spent a few dollars, the consumer's need for a sense of respect will always exist for a long time. Even for a few dollars, you should pay attention to your customer service. Because the mouth you lose can affect 3 people, and 3 people can affect 9 people, and so on, be sure not to let your position or your business 'declare it out'. Consumers are much more powerful than we thought. Of course, you can also choose to work hard and serve well. I believe you will have unexpected gains. 11. The machine can only help you sell goods, and the data cannot convey the user’s feelings. If you have time to go to your point and listen to the opinions of the guests, face-to-face communication is sometimes far more effective than looking at the data, because you will be more effective. You can intuitively feel the user's experience of using the device. If you choose your machine to buy goods just because you have to, and you naively think that it is good, then you are in danger. 12. When adding goods, remember to bring a rag to wipe the outside of the product. If your consumer has a product that leaves a fingerprint on it, guess what impression he will be. 13. If the staff of a physical store can distribute flyers, why don't you? It seems that we are accustomed to distribute flyers only when the physical store is on duty, but the fact is that convenience stores attract a lot of business through the dumbest flyers, so what do you think? Can you not do it? At least you have notified the people nearby that there is such a thing. If the price is moderate, I believe that more people will come to you instead of other places. 14 Deliberately set up some surprises, everyone will fall in love with the products you plan to promote, especially buy one get one free. If possible, don't promote it, let him become a 'system failure'. When a person buys a bottle and gets two bottles, the feeling is much better. Maybe he will take a friend to try his luck next time, and he will be impressed by the location of your machine.