Guangdong unmanned vending machine has formed a new fashion

Guangdong unmanned vending machines have formed a new trend. Nowadays, all kinds of vending machines have formed a new fashion due to convenient transactions, no manual sales, and no time and place restrictions. Especially in shopping malls, hospitals, airports, subways, park streets and other places with high passenger flow, they can be seen everywhere. However, the convenience has also led to consumer disputes. The analysis of consumer complaints published by the Municipal Administration for Industry and Commerce in September showed that consumer complaints about vending machines have become a new problem. Consumer Ms. Wang reported that the price of bottled pure water in a vending machine in a shopping mall was 2.5 yuan, and Ms. Wang paid 10 yuan for the machine without change. Ms. Wang called the 12315 center to request mediation because she could not contact the merchant. After investigation by the industry and commerce department, it was confirmed that there was no change due to machine failure at the time of the incident, and the operator had refunded the excess charges. Judging from the situation reported by consumers in September, such complaints mainly have the following problems: First, the vending machine does not ship or the product is not the correct version after payment. For example, Mr. Zhang encountered such a situation. The products he bought on the machine were different from the products he actually obtained; the second was that he did not find change after coin insertion or did not recognize the cash; and the third was that the purchased goods had quality problems, such as Issues such as expiration of goods in the vending machine. The industry and commerce department reminds consumers that since vending machines usually do not provide sales vouchers after selling goods, it is different from traditional daily consumption. Therefore, when there is a problem in the transaction process, it is recommended to choose on-site rights protection, call the operator's service hotline as soon as possible, and collect as much evidence as possible. At the same time, the industry and commerce department also hopes that operators provide guaranteed after-sales service. The first is to proactively display the service hotline on the vending machine and ensure that the communication channel is unblocked; the second is to do a good job in the maintenance of the vending machine, check the machine regularly, and repair it in time when there is a problem with the machine to avoid consumption due to machine failure The occurrence of disputes; the third is to regularly inspect the products in the vending machine to avoid incorrect product placement due to manual product placement, and to avoid selling spoiled and damaged products. In September, the 12315 information collection integrated service platform registered 91,181 consumer complaints, received 28,115 consumer consultations, and recovered 5.6424 million economic losses for consumers. After reading the content that the author introduced for you today, I believe that my friends also have a certain understanding of the new fashion of unmanned vending machines. I hope this article can help you. You can also log in to view and subscribe to more information about Guangdong vending machines and information about Guangdong vending machines, so stay tuned! Previous: Guangdong unmanned vending machine has huge potential Next: Guangdong vending machine promotes China's consumption mode